Moen Ratings and Reviews
Shop Now At Moen
Shop Bathroom Shower & Spa or
Choose a Category
Top-Rated Products

Customer Reviews for Moen Caldwell: 26015

Moen Caldwell: 26015

handheld shower
Average Customer Rating:
3.6 out of 5
3.6
 out of 
5
(5 Reviews) 5
Open Ratings Snapshot
Rating Snapshot 5 reviews
5 stars
2
4 stars
1
3 stars
1
2 stars
0
1 star
1
2 out of 4(50%)reviewers would recommend this product to a friend.
Customer Reviews for Caldwell: 26015
Review 1 for Caldwell: 26015
Are you a home improvement professional?No
Type of Project:Replacement
Are you the installer of this product?Yes
Overall Rating: 
5 out of 5
5 out of 5
Style fits my taste: 
5 out of 5
5 out of 5
Product features: 
4 out of 5
4 out of 5
Durable: 
4 out of 5
4 out of 5
Ease of installation: 
5 out of 5
5 out of 5
Overall Rating: 
5 out of 5
5 out of 5

Five minute installation

Date:[March 28, 2014]
First, I'm not a plumber. I'm a woman who has spent 30 years working at a computer. This was my first shower head installation. Just be careful when removing the new shower head from the package. The rubber washers at the ends of the hose can easily fall out. Even though instructions were not included, it was a very simple installation. It doesn't take a brain surgeon to figure out that all you have to do is remove your old shower head and make sure the washers are in place before installing the new shower head. Installing a new water hose to an outside faucet uses the same technique, which most people can accomplish without instructions.
1 of 1 found this review helpful.
Review 2 for Caldwell: 26015
Are you a home improvement professional?No
Type of Project:Small Remodel (under $5,000)
Are you the installer of this product?Yes
Overall Rating: 
4 out of 5
4 out of 5
Style fits my taste: 
5 out of 5
5 out of 5
Product features: 
4 out of 5
4 out of 5
Durable: 
4 out of 5
4 out of 5
Ease of installation: 
1 out of 5
1 out of 5
Overall Rating: 
4 out of 5
4 out of 5

Poor quality control

Date:[December 14, 2013]
I purchased the product at Lowes. I went to install and found that only one end of the hose had a washer the other end didn't. I called Moen and was told by customer service that simply put the end with the washer next to the hand held wand and the end with a non washer next to the inlet for the water. The customer service individual told me it was designed for only one washer. I followed the instructions and it leaked profusely at the inlet. I should have known that the customer service representative didn't know what she was talking about.
To take it back to Lowes and return it is a 20+ mile trip. Since I was getting nowhere with customer service, I drove to ACE Hardware (4.5 mile round trip) and purchased a washer ($1.78). Finished the installation and no leaks.
I called customer Service back to register a complaint and all they had to say is that they could send me the part. I asked if they could reimburse met the cost of the washer and the supervisor told me "no". She told me that I had not given them a chance to send the replacement part. Remember, customer service told me I only needed one washer at one end.
All I can say is that Moen has extremely poor quality control in its packing department. I seriously doubt that will every buy another Moen product based on this experience. Other than the above stated issue, the product seems to be working properly.
In addition to extremely poor quality control, Customer service needs to have more comprehensive training as to their products. Maybe the training should include the customer service rep installing a product so they understand the process.
2 of 4 found this review helpful.
Review 3 for Caldwell: 26015
Overall Rating: 
3 out of 5
3 out of 5
Style fits my taste: 
5 out of 5
5 out of 5
Product features: 
4 out of 5
4 out of 5
Durable: 
4 out of 5
4 out of 5
Ease of installation: 
1 out of 5
1 out of 5
Overall Rating: 
3 out of 5
3 out of 5

Installation leaks

Date:[November 1, 2013]
Overall a good unit but unfortunately, it leaks. Construction seems sturdy, nice looking nickel color, metal hose is flexible and not stiff, water pressure good, hot water temperature also good.
However, the o-ring that sits inside the plastic cup that screws onto the shower arm pipe from the wall is not sitting on a flat surface. There is a protruding ring that gets in the way. So, it does not seal very tight. I have not been able to make this not leak. I have looked at connectors from other brands and they don't have this design problem.
Eventually, I just used my old connector and it fitted fine with the Moen hose and shower head. I also called Moen. Their representive was pretty nice and sent me a whole new unit right away but seemed to admit that this is a common connector problem.
1 of 1 found this review helpful.
Review 4 for Caldwell: 26015
Are you a home improvement professional?No
Type of Project:Replacement
Are you the installer of this product?Yes
Overall Rating: 
1 out of 5
1 out of 5
Style fits my taste: 
4 out of 5
4 out of 5
Product features: 
1 out of 5
1 out of 5
Durable: 
1 out of 5
1 out of 5
Ease of installation: 
1 out of 5
1 out of 5
Overall Rating: 
1 out of 5
1 out of 5

DISAPPOINTED

Date:[October 7, 2013]
I have always known Moen to be a product of quality but if I had tried the product first it would have been the last time, it came with no instructions not even an exploded parts list on the outside of the box that also has NO apparent model number on it; no matter though, after searching the web site and finally found the model number and type it in to the search for direction on installation. And guess what? there is none cant even get replacement parts exploded view, First of all the whole thing is plastic except the hose but mine leaks and I'm not sure if i even have it installed correctly, I will come back and update if Moen helps me solve the issue
0 of 1 found this review helpful.
Review 5 for Caldwell: 26015
Overall Rating: 
5 out of 5
5 out of 5
Style fits my taste: 
5 out of 5
5 out of 5
Product features: 
5 out of 5
5 out of 5
Durable: 
5 out of 5
5 out of 5
Ease of installation: 
5 out of 5
5 out of 5
Overall Rating: 
5 out of 5
5 out of 5

Great pressure, sturdy and Metal Hose Included

Date:[August 5, 2013]
Review Images
(click to see)
User submitted photo
The reason I bought a new handheld shower is because the hose for my old one was plastic and started leaking and the build up was blocking the flow of water. This product actually comes with a metal hose which is definitely more sturdy and is very flexible. Plus the little pores are rubber so I can wipe away any calcium build up now. I have been hearing about new showers having low pressure, but this is not an issue with the Moen, the pressure is great. I took a photo of what my shower looks like, and I got a little creative as I also wanted a rain shower. I bought the handheld at Lowe's and the rain shower at Home Depot and just had to buy a 3 way diverter to have it hooked up properly. My wife and I are loving this shower.
2 of 3 found this review helpful.