Moen Ratings and Reviews
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Customer Reviews for Moen Moen: 3869

Moen Moen: 3869

handheld shower
Average Customer Rating:
2.5 out of 5
2.5
 out of 
5
(8 Reviews) 8
Open Ratings Snapshot
Rating Snapshot 8 reviews
5 stars
2
4 stars
0
3 stars
1
2 stars
2
1 star
3
2 out of 8(25%)reviewers would recommend this product to a friend.
Customer Reviews for Moen: 3869
Review 1 for Moen: 3869
Overall Rating: 
5 out of 5
5 out of 5
Overall Rating: 
5 out of 5
5 out of 5

A quality single function handshower!

Date:[December 1, 2010]
I would like to clear the record on previous posts that this shower head does not pivot in its holder. It certainly does! I recommend Moen products every day to my customers for its quality and commitment to resolve something that goes wrong for the life of my customers products!
32 of 50 found this review helpful.
Review 2 for Moen: 3869
Are you a home improvement professional?No
Type of Project:Large Remodel (over $5,000)
Are you the installer of this product?No
Overall Rating: 
1 out of 5
1 out of 5
Style fits my taste: 
3 out of 5
3 out of 5
Product features: 
1 out of 5
1 out of 5
Overall Rating: 
1 out of 5
1 out of 5

Disappointed

Date:[November 12, 2012]
Liked the idea and chose for a master bath remodel. Very disappointed. Handheld shower-water comes out like a garden hose. Had to wait a month for a repacement head that is only slightly better. To get a workable shower, ended up installing a Moenflo XL Showerhead and arm diverter to this handheld unit. Slidebar does not hold well. Overall, would not purchase this option again and was very disappointed. Kingsley worked much better in other bathroom.
1 of 1 found this review helpful.
Review 3 for Moen: 3869
Overall Rating: 
1 out of 5
1 out of 5
Style fits my taste: 
3 out of 5
3 out of 5
Product features: 
2 out of 5
2 out of 5
Durable: 
1 out of 5
1 out of 5
Ease of installation: 
3 out of 5
3 out of 5
Overall Rating: 
1 out of 5
1 out of 5

Head slips down slide bar

Date:[December 2, 2010]
This shower assembly is unusable. As soon as the slidebar gets wet, the head slips down to the bottom. I've tried cleaning everything thoroughly to remove soap scum and it still doesn't stay up. Unacceptable for something this price!!
27 of 43 found this review helpful.
Review 4 for Moen: 3869
Are you a home improvement professional?No
Type of Project:Large Remodel (over $5,000)
Are you the installer of this product?No
Overall Rating: 
1 out of 5
1 out of 5
Style fits my taste: 
1 out of 5
1 out of 5
Product features: 
1 out of 5
1 out of 5
Durable: 
3 out of 5
3 out of 5
Overall Rating: 
1 out of 5
1 out of 5

Doesn't Angle downward-Aims at the wall

Date:[November 6, 2010]
I made the mistake of choosing this showerhead by looking at online photos. Bad idea. The shower head WILL NOT aim downward at one's head, so the only way to use it is to hold it in your hand. Am now in the procoess of ordering a second shower head and diverter so I can actually take a shower in my brand new stall. Very disappointing.
27 of 42 found this review helpful.
Ratings-Only Reviews for Moen: 3869
Based on the average of (4) ratings-only reviews
Overall Rating: 
3 out of 5
3 out of 5
Would recommend? Yes 1 out of 4