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Customer Reviews for Moen Terrace: CA87055SRS

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Moen Terrace: CA87055SRS

Spot resist stainless one-handle high arc pulldown kitchen faucet
Average Customer Rating:
3.25 out of 5
3.3
 out of 
5
(4 Reviews) 4
Open Ratings Snapshot
Rating Snapshot 4 reviews
5 stars
0
4 stars
2
3 stars
1
2 stars
1
1 star
0
3 out of 4(75%)reviewers would recommend this product to a friend.
Customer Reviews for Terrace: CA87055SRS
Review 1 for Terrace: CA87055SRS
Are you a home improvement professional?No
Type of Project:Replacement
Are you the installer of this product?Yes
Overall Rating: 
3 out of 5
3 out of 5
Style fits my taste: 
4 out of 5
4 out of 5
Product features: 
4 out of 5
4 out of 5
Durable: 
3 out of 5
3 out of 5
Ease of installation: 
2 out of 5
2 out of 5
Overall Rating: 
3 out of 5
3 out of 5

Believe the Reviews

Date:[August 23, 2012]
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Moen's website indicates that the faucet is designed for 1, 2, 3, or 4 hole mounting options.
In reality, this faucet/soap dispenser will probably install and operate well with two-hole, through-counter configurations; else, not so much.
I believe it to be an ill-advised selection for sinks with more than two holes or for installation directly through a stainless-steel sink when not passing through a counter-top, particularly where the optional escutcheon is desired.
If, however, you should decide to proceed with its installation on a sink with more than two holes, or directly through a stainless-steel surface without installing through a counter-top, or both -- and with the optional escutcheon, as was my lot -- the following information may be useful.
If your surface is less than 1/2" in thickness, even using the provided under-counter metal plate (part "C"), the escutcheon CANNOT be tightened down (on its ends) flush to the surface as supplied. Splashed, sprayed or spilled water WILL seep in under the escutcheon with use, especially on the ends, if installed only as per Moen’s directions.
One reviewer wrote that in order to secure the escutcheon to the sink surface he actually modified it by drilling holes and installing screws through it.
While I can understand why he did so, having now installed the faucet on a 4-hole sink myself, I've opted not to drill holes in a new, stainless-steel escutcheon at this point.
Being less than entirely satisfied with the unit's optional-escutcheon design for my aforementioned configuration, and having completed my modified installation, I post this experience for your perusal.
How I deviated from the instructions and completed the process:
I securely applied a strip of duct tape over the three holes on the stainless sink (not the 4th hole for soap dispenser), slicing a small "X" into the center hole to feed the water lines and threaded stem through.
Next, I placed the black plastic escutcheon 'base' (optional part "R" on Moen's picture-only installation guide) -- it's open-ribbed, just a frame, really -- down flat over the strip of duct tape. Then I marked its outline on the tape and carefully razor-trimmed along the marks. I removed the trimmed excess so that no tape would be visible once the escutcheon was in place.
Now for the plumber's putty, and plenty of it. I applied it liberally inside the edges of the black plastic 'frame' until it covered all the tape and stainless-steel sink surface, building up a 'base' of plumber's putty flush with the top of the inside edges of the thin, black plastic 'frame' (part "R"). I left the center hole open enough to 'work' the water hoses and threaded stem down through it.
Next, I installed the unit as per the instructions, placing the escutcheon down flat over my heavily-puttied part "R". I tightened the stem down as far as I dared without breaking the supplied plastic deep 'socket'.
The result is an aesthetically-pleasing faucet which, when operated as intended over the past four days, does move the rear of the sink's surface up and down slightly when the handle is rotated to its forward or rearward limits, but has not yet leaked.
And, yes, I initially installed the faucet without the putty. And, yes, it did leak through the as-yet untaped and unputtied holes.
(The soap dispenser installation required no deviation from the instructions.)
Final note: I believe that should enough water over enough time -- and/or with enough force -- be directed precisely at the base of the stem where it passes through the escutcheon, a small amount of water could leak under this area and down through the center hole along the faucet's stem or water lines, but this would be true with most any similar single-handled faucet. The seeping volume would, however, have to exceed the evaporation rate in order for such a small leak to be a real problem.
2 of 2 found this review helpful.
Review 2 for Terrace: CA87055SRS
Are you a home improvement professional?No
Type of Project:Replacement
Are you the installer of this product?Yes
Overall Rating: 
4 out of 5
4 out of 5
Style fits my taste: 
4 out of 5
4 out of 5
Product features: 
4 out of 5
4 out of 5
Durable: 
4 out of 5
4 out of 5
Ease of installation: 
5 out of 5
5 out of 5
Overall Rating: 
4 out of 5
4 out of 5

Good Product

Date:[January 22, 2012]
Over all a good product. With all the new styles out there this is one of the few that looks well with an older kitchen. The installation is straight forward and easy. The quality of the product is well built and the spot resistance finish is a plus. The few changes that Moen should consider is the way the faucet plates mount. Only being connect by the center hole, it is hard to get a water tight seal under it if using a 3 or 4 hole pattern sink. Also took several additional tries to get the faucet head from leaking at the hose. They made it a swivel end which I feel is not needed and adds to the possibility of future failure.
2 of 2 found this review helpful.
Review 3 for Terrace: CA87055SRS
Are you a home improvement professional?No
Are you the installer of this product?Yes
Overall Rating: 
2 out of 5
2 out of 5
Style fits my taste: 
4 out of 5
4 out of 5
Product features: 
4 out of 5
4 out of 5
Durable: 
4 out of 5
4 out of 5
Ease of installation: 
4 out of 5
4 out of 5
Overall Rating: 
2 out of 5
2 out of 5

nice faucet, but disappointing design flaw

Date:[May 8, 2011]
I picked this faucet because it seemed solid- much less plastic than other models with similar features and similar price range. The faucet looks good, the feel of the opening mechanism is nice, the pull-out part seems solid. One thing to notice is that the push knob on the pull-out part is on permanent center-stream, i.e. if you want to have spray, you have to continuously push the button. That is fine for us, but some people may prefer to have an option for permanent spray.
The one big flaw I found is that the center plate that covers the holes (in a three-hole configuration) is only attached by the center stem. Any other faucet for three-hole sinks I have seen has some kind of plastic stems that go through the peripheral holes and then get countered by a pair of plastic nuts. This one does not, which leads to the faucet and cover easily swiveling. I could not crank the central stem tight enough to get a close seal between sink and cover plate (and the provided tool is only plastic; cracked pretty soon- why can't they provide those in metal?). Water seeped under the cover plate, which would lead to nasty gunk in no time. A generous amount of putty under the cover plate might give the required seal,but there would still be the distinct possibility of the whole faucet and plate swiveling around the center stem. Instead of returning the faucet, I went the arduous way, drilled two small holes through the cover plate and my stainless sink, fastened the assembly with two stainless screws, rubber washers and stainless locking nuts. That mars the look a bit and was certainly a bit fiddly to assemble. Who knows how many more years I am nimble enough for under-sink contortionism?
A faucet in that price range should not have this kind design flaw!
Easy solution for the company: provide two alternative covers for mounting on one-hole and three-hole sinks. How expensive can this be?
19 of 21 found this review helpful.
Review 4 for Terrace: CA87055SRS
Overall Rating: 
4 out of 5
4 out of 5
Style fits my taste: 
5 out of 5
5 out of 5
Product features: 
5 out of 5
5 out of 5
Durable: 
4 out of 5
4 out of 5
Ease of installation: 
5 out of 5
5 out of 5
Overall Rating: 
4 out of 5
4 out of 5

Moen Customer Service #1

Date:[December 6, 2010]
Installed and then leaked. Called Moen after a couple of weeks and described the issue to the cs person. CS was very courteous and let me finish explaining the problem. He said it was the cartridge and that sometimes they fail on install. He sent me a new cartridge free of charge and I received a few days later. I installed and the faucet no longer leaks. Sometimes products fail. The failure with companies are their inability to escalate and solve customer service issues. MOEN came through like a champ. I will buy more from MOEN.
18 of 19 found this review helpful.